Account and sign-in
Get help with signing in, password resets, account security, data export, or account deletion.
Diamond Tree Fitness Support
Get help with workouts, food and meal tools, progress tracking, health connections, subscriptions, account access, privacy, and community safety.
Email supportsupport@diamondtreefitness.com
Support topics
Workouts and offline access
Ask about workout plans, saved workouts, exercise tracking, guided demos, workout history, or offline workout access.
Food and meal tools
Get help with food search, barcode scanning, meal-photo review, nutrition estimates, meal plans, and grocery lists.
Progress and health connections
Ask about check-ins, progress history, smart-scale data, Apple Health, or Android Health Connect. Health access is optional and read-only.
Membership and purchases
Membership availability and pricing are shown before purchase. Manage or cancel a mobile subscription through the store account used to subscribe.
Community and safety
Use in-app reporting and blocking tools for community content. Email support when you need additional platform-safety assistance.
Common questions
How do I reset my password?
Choose Forgot Password from the sign-in screen and follow the secure link sent to your account email. Signed-in members can also open Settings and choose Account Security.
How do I delete my account?
In the app, open Settings and choose Delete Account. If you cannot access the app, review the account deletion instructions or email support from the address associated with your account.
How do I manage a mobile subscription?
Manage or cancel it in the Apple App Store or Google Play account used for the purchase. You can also use Restore Purchases in the app when an active purchase is not showing.
Why should I review a food-photo result?
Meal-photo results and nutrition values are estimates. Review each recognized item, serving size, and nutrient value before adding it to your food log. Add an item manually when it is missing or inaccurate.
What should I include in a technical support email?
Include your app version and build number, device model, operating-system version, the exact steps you took, and a screenshot of the message when safe. Never email your password, full payment-card information, or a health-record export.
Fitness and nutrition note
Diamond Tree Fitness provides educational fitness and wellness tools, not medical diagnosis or treatment. Review generated recommendations before using them and consult a qualified professional when appropriate.